Fields Data Recovery (a trading name of Fields Associates Limited) recognises the importance of protecting personal information and is committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Australian Privacy Policy applies to personal information we collect, hold, use or disclose about individuals located in Australia.

1. Who We Are

   Fields Data Recovery
   (Fields Associates Limited – UK registered company)

   Registered address:
   18/21 Old Field Road, Bocam Park
   Pencoed, Bridgend, CF35 5LJ
   United Kingdom

   Email: privacy@fieldsdatarecovery.co.uk

2. Personal Information We Collect

   We may collect and hold the following types of personal information:

   • Name
   • Postal and delivery address
   • Email address
   • Telephone number
   • Payment and transaction details (processed by third-party payment providers)
   • Device, media and job reference information
   • Communications between you and us
   • Website usage information (cookies and analytics)

   We do not intentionally collect sensitive information (as defined under the Privacy Act) unless required by law or with your consent.

3. How We Collect Personal Information
   • Directly from you when you make an enquiry or place an order
   • When you send media or devices to us
   • Through communications by phone, email or online forms
   • When you interact with our website or digital services
4. Why We Collect Personal Information
   • Providing data recovery and related services
   • Communicating with you about enquiries, orders or services
   • Processing payments and returns
   • Arranging shipping, logistics and customs documentation
   • Quality assurance, training and service improvement
   • Marketing services related to those you have requested
   • Complying with legal and regulatory obligations
5. Disclosure of Personal Information
   • Employees, contractors and authorised technicians
   • Courier, postal and logistics providers
   • Payment processors and financial institutions
   • IT service providers and secure data storage providers
   • Related entities or affiliate laboratories involved in data recovery
   • Regulators or authorities where required by law

   We do not sell personal information.

6. Overseas Disclosure of Personal Information (APP 8)

   As Fields Data Recovery operates internationally, personal information may be disclosed to, stored or processed in countries outside Australia, including the United Kingdom, European Union and United States.

   We take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with the Australian Privacy Principles.

7. Direct Marketing (APP 7)

   We may use your personal information to provide you with information about services related to those you have requested.

   You may opt out of receiving marketing communications at any time by contacting us or using the unsubscribe option included in communications.

8. Cookies and Website Analytics
   • Ensure website functionality
   • Analyse website usage and performance
   • Improve user experience

   You can control or disable cookies through your browser settings. Disabling cookies may affect website functionality.

9. Data Security

   We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

   Security measures include physical security controls, access restrictions, secure IT systems and confidentiality obligations for staff and contractors.

10. Data Retention

    We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law. When no longer required, personal information is securely destroyed or de-identified.

11. Access and Correction (APPs 12 & 13)

    You may request access to, or correction of, personal information we hold about you by contacting us using the details below.

    We will respond within a reasonable time and in accordance with the Australian Privacy Principles.

12. Complaints (APP 1)

    If you have a complaint about how we handle your personal information, please contact us using the details below.

    We will investigate and respond within a reasonable period.

    If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

13. Notifiable Data Breaches

    In the event of an eligible data breach involving Australian personal information, we will comply with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth), including notifying affected individuals and the OAIC where required.

14. Changes to This Policy

    We may update this Australian Privacy Policy from time to time. The current version will be published on our website.

15. Contact Us

    Privacy Officer
    Fields Data Recovery (Fields Associates Limited)
    18/21 Old Field Road, Bocam Park
    Pencoed, Bridgend, CF35 5LJ
    United Kingdom

    Email: support@fieldsdatarecovery.co.uk